Alexa Syncing Issues - August 2022
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Alexa Syncing Issues Resolved
Amazon has resolved all recent issues with Alexa and adding items to AnyList with Amazon Alexa is fully functional again.
However, if you still have any lists that are not syncing with Alexa, please follow the troubleshooting steps below to manually re-sync those lists with Alexa.
Thank you for your patience and, again, we apologize to everyone impacted by these issues.
Troubleshooting Steps
If you have a list that is missing items you’ve recently added with Alexa, you can turn the Sync with Amazon Alexa switch for the list off and back on to re-sync the list with Alexa.
(Note: In some cases the Sync with Amazon Alexa switch for the list may have been automatically turned off as a result of the performance issues on Aug 6 - 7, in which case you can just turn it back on.)
Please be aware that if Alexa’s copy of the list was out of sync with AnyList, some items that you’ve recently crossed off or removed may re-appear in AnyList after re-syncing the list with Alexa. If this happens, you can cross off or delete the items in AnyList again, which will cross off or delete the items from Alexa’s copy of the list as well.
If you don’t see the Sync with Amazon Alexa switch on the list settings screen or if the Alexa row in the Settings tab in AnyList says Off, you can disable and re-enable the AnyList skill in the Alexa app and then enable the Sync with Amazon Alexa switch for each list you want to sync with Alexa.
Need More Help?
If you have any questions, please don’t hesitate to contact us.
Previous Status Updates
August 22, 2022 3:30 PM Pacific
Amazon has resolved all recent issues with Alexa and adding items to AnyList with Amazon Alexa is fully functional again.
August 19, 2022 2:40 PM Pacific
Amazon has resolved the bug that prevented syncing lists with over 100 items with Alexa. 🎉
August 15, 2022 6:45 PM Pacific
Amazon Alexa developer support has acknowledged the bug report we filed on August 7 about an issue preventing the syncing of lists with over 100 items. They have passed it on to their engineers to investigate.
We’re still waiting to hear back from Amazon about an increase to the rate at which we can interact with Alexa lists, so lists impacted by the expired certificate and subsequent performance issues on August 5 - 8 have not been automatically re-synced with Alexa.
August 10, 2022 2:15 PM Pacific
We’re still waiting to hear back from Amazon about the bug preventing the syncing of lists with more than 100 items, as well as an increase to the rate at which we can interact with Alexa lists so that we can effectively get the lists impacted by the certificate outage on Aug 4 - 5 back in sync.
August 8, 2022 10:20 AM Pacific
Performance has generally been restored and there should no longer be major delays when adding items with Alexa or enabling the Alexa skill.
We’re still waiting to hear back from Amazon about the bug preventing the syncing of lists with more than 100 items.
August 7, 2022 2:30 PM Pacific
Since the morning of August 6, we’ve been seeing delays of up to 30 minutes (and occasionally longer) for items added with Alexa to appear in AnyList.
Due to a bug with the Alexa List Skill API, we’ve also had to temporarily prevent the Sync with Amazon Alexa switch from being enabled for lists that contain over 100 items. Lists with over 100 items that are already synced with Alexa are continuing to function for now.
We’ve reached out to Amazon and filed bug reports about these issues, but have not yet received any response. However, we’re doing everything we can on our end to work towards resolving these issues.
Having people go to the store and miss items they expected to be on their list is one of the worst case failure scenarios for us and we apologize to everyone impacted by this.
We’ll update this as page as we have more information.
Initial Issue - Expired Certificate
Between 5PM Pacific on August 4 and 8:30PM Pacific on August 5, Amazon was including an expired security certificate with Alexa events, which prevented items added with Alexa during that time from appearing in AnyList.
Our goal is to be able to get these lists back in sync automatically, but the other issues mentioned above, combined with being limited in how frequently we can call the Alexa List Skill API, are currently preventing us from being able to take any action on these out of sync lists.
That said, if you have a list in AnyList with less than 100 items that is missing items you added with Alexa, you can try turning the Sync with Amazon Alexa switch for the list off and back on. Please note that it may take some time for the list to fully sync as well as for new items that you add too appear due to the current delays mentioned above.
If you don’t see the Sync with Amazon Alexa switch in your list settings or if the Alexa row in the Settings tab says Off, you can try disabling and re-enabling the AnyList skill in the Alexa app.
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